Many of us in IT will have dealt with some kind of Service Management framework in our careers. While they can be effective in dealing with some issues that arise, specifically within IT pipelines, it’s often difficult to integrate the principles and methodology within other departments.
Your people are the lifeblood of your organisation. However, if your team has no direction or aren't motivated to succeed, then this can have an impact on the growth of your business.
Richard Branson has a philosophy that customers come second, employees first. As a man that founded the Virgin Group in the 1970s and is now worth about five billion dollars, we like to think he knows what he’s talking about.
