ISO/IEC 20000 can help your organisation improve its services, create a framework for independent assessment and demonstrate an ability to meet customer requirements. It also gives your organisation a competitive advantage, as it demonstrates your reliability and high quality of service.
ISO/IEC 20000 defines a set of management processes that form a service management system, which can be used for the effective delivery of services to the business and its customers. The standard is applicable to all types and sizes of service provider.
Please note, this course is aligned to the 2011 version; certification audits against this are available until 29 March 2022.
Who is the certification for?
Security Compliance Managers
IT Service Delivery Managers
Service Improvement Managers
Service Management Officers
Internal or external Auditors
Information Assurance Managers
What will we gain?
This is the go-to certification that shows organisations and individuals are taking their IT Service Management best practice seriously.
Service Management approaches like ITIL answer the 'how?' When you are looking for continual improvement in IT Service Management, ISO20000 tells us the 'how well?'
ISO is the global recognised, international benchmark which demonstrates a commitment to best practice.
ISO20000 Foundation Course & Exam
This course provides a comprehensive introduction to ISO/IEC20000, the international standard for service management. Foundation certificate holders can understand the structure of the standard and key terms used within it. They will understand what an organisation needs to do in order to be accredited to the standard.
Format: Self-paced online course
Duration: 30 or 60 days
Certificate: ISO 20000 Foundation
Also includes compulsory reading, 24/7 helpdesk and tutor support.
To read more about ISO20000, click here. Or to find out more about each of our individual courses or to make a purchase, click on one of the course links below.