ITIL V3 – Cyclopz Group Ltd

Collection: ITIL V3

Why Choose ITIL® V3?

This map sets out the steps you need to take in order to reach ITIL Expert.  You will need to accrue 17 ITIL V3 credits in order to progress to the Managing Across The Lifecycle course and exam which, when completed, will gain you ITIL Expert status.

However, you can use the 17 credits gained under modules from the Lifecycle or Capability streams to fast track to ITIL 4 Managing Professional through the Transition course. For more information about this,  click here.

If you need to accrue more credits, we would be delighted to talk to you about a package deal of ITIL V3 courses to help you progress to ITIL 4.  Drop us an email through our  Contact page.

 

ITIL® V3 Lifecycle Certificate In Service Design Course & Exam

The ITIL® V3 Lifecycle stream is targeted at delegates who will manage and implement ITIL processes.  The Service Design course looks at principles and processes allowing service providers to create services that are relevant for the needs of the business at the current time and into the future, without the need for further re-work. 

The exam is mandatory when taking this course and has been included in the price shown. 

Who is ITIL® V3 for?

The ITIL V3 Service Design course is recommended for anyone working in design or development (including Development, Testing and QA Managers), for Project / Program Management & Administration staff and Account Managers, Supplier Managers or those working in Business Development. 

At a Glance

  • Get qualified at your own pace 
  • 90 or 150 days online access 
  • Fully accredited 
  • ITIL® V3 study guides and more 
  • Tutor support 
  • 24/7 Helpdesk 

ITIL® V3 Lifecycle Certificate In Service Operation Course & Exam

The ITIL® V3 Lifecycle Certificate in Service Operation Course is intermediate level and covers principles and processes that allow service providers to maintain stable live services and support their customers and end users.
The exam is mandatory when taking this course and has been included in the price shown. 

Who's it for?

This course is recommended for anyone working in operations / Live Service, including Service Desk Managers or team leaders or those working in Desktop, Applications and Hardware Support or Data Centre Management. 

ITIL® V3 Lifecycle Certificate In Service Strategy Course & Exam

The ITIL® V3 Service Strategy Course is intermediate level, focusing on the importance of the strategic aspect of services within the IT service lifecycle.  This certification will help you exhibit that you understand risks and success factors and have the knowledge to form and process strategy within an organisation or program. 
The exam is mandatory when taking this course and has been included in the price shown. 

Who's it for?

The ITIL V3 Service Strategy course is recommended for program and project managers, capture managers, service delivery managers and those with responsibility for account management, financial management or business development. 

ITIL® V3 Lifecycle Certificate In Service Transition Course & Exam

The ITIL® V3 Lifecycle Certificate in Service Transition Course is intermediate level, targeted at delegates who will manage and implement ITIL processes, focusing on the process and management techniques that are required to build, test and implement products and services. 

The exam is mandatory when taking this course and has been included in the price shown.

Who's it for?

This course is recommended for Project Managers, Data Centre Management, Data and Networks Managers, Operations Managers and anyone working in Development, Testing, QA, Change and Configuration or Asset Management. 

ITIL® V3 Intermediate Certificate In Continual Service Improvement Course & Exam

ITIL® V3 Intermediate Certificate In Operational Support & Analysis (CSI) module is one of the certifications in the ITIL® Service Capability work stream.  It covers principles and processes that allow service providers to identify, prioritise and implement improvements to their services. 

The exam is mandatory when taking this course and has been included in the price shown.

Who's it for?

This course is recommended for anyone working in Design / Development, including Development and Engineering, Process and Procedure Engineers and Application Developers and Managers. 

ITIL® V3 Intermediate Certificate In Operational Support & Analysis Course & Exam

ITIL® V3 Intermediate Certificate In Operational Support & Analysis (OSA) module is one of the certifications in the ITIL® Service Capability work stream. The course concentrates on the application of OSA practices in order to enable event, incident, request, problem, access, technical, IT operations and application management.

The exam is mandatory when taking this course and has been included in the price shown.

Who's it for?

This course is recommended for anyone working in Operations / Live Service, including Service Desk Management and team leaders, Desktop Support, Data centre Management and Server Support and Administration.

ITIL® V3 Intermediate Certificate In Planning, Protection & Optimisation Course & Exam

ITIL® V3 Intermediate Certificate In Planning, Protection & Optimisation (PPO) module is one of the certifications in the ITIL® Service Capability work stream.  This course focuses on the application of Planning, Protection and Optimisation practices in order to optimise capacity, availability, IT service continuity, information security and demand management.

The exam is mandatory when taking this course and has been included in the price shown.

Who's it for?

This course is recommended for anyone working in Operations / Live Service or design and development, plus Program and Project Managers, QMS Managers and Service Delivery Managers.

ITIL® V3 Intermediate Certificate In Service Offerings & Agreements Course & Exam

ITIL® V3 Intermediate Certificate In Service Offerings & Agreements (SOA) module is one of the certifications in the ITIL® Service Capability work stream.  This course looks at the practical application of SOA practices in order to enable portfolio, service level, service catalogue, demand, supplier and financial management.

The exam is mandatory when taking this course and has been included in the price shown.

Who's it for?

This course is recommended for anyone working in project / program management or administration such as Project Managers or QMS Managers, or within management or business development, such as Account Managers or Service Delivery Managers.

ITIL® V3 Intermediate Certificate In Release, Control & Validation Course & Exam

ITIL® V3 Intermediate Certificate In Release, Control & Validation (RCV) module is one of the certifications in the ITIL® Service Capability work stream. This course focuses on the practical application of RCV practices in order to enable the successful planning, testing and implementation of new services that meet the organisation's or users' needs.

Designed to develop organisation's or individuals' understanding of the ITIL Service Transition processes, this course provides the knowledge needed to manage transitional changes effectively, to ensure that new services are verified and tested correctly and that release and deployment meet organisational requirements. 

The exam is mandatory when taking this course and has been included in the price shown.

Who's it for?

This course is recommended for program and project managers, capture managers, service delivery managers and those responsible for account management, financial management or business development.

ITIL® V3 Lifecycle Certificate In Managing Across The Lifecycle Course & Exam

ITIL® V3 Lifecycle Certificate In Managing Across The Lifecycle is the final capstone course required to reach ITIL Expert status.  The course looks at using ITIL processes and practices across the lifecycle.  It includes the application and integration of service management processes and provides skills that can be used to deliver value in your organisation. 

The exam is mandatory when taking this course and has been included in the price shown.

Who's it for?

This course is recommended for anyone who requires a business and management level understanding of the entire ITIL service lifecycle and how it may be utilised to optimise the quality of IT service provision within an organisation.
10 products
  • ITIL® V3 Lifecycle Certificate In Managing Across The Lifecycle Course & Exam
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    Cyclopz Training
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  • ITIL® V3 Lifecycle Certificate In Service Operation Course & Exam
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    Cyclopz Training
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  • ITIL® V3 Intermediate Certificate In Service Offerings & Agreements Course & Exam
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    Cyclopz Training
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  • ITIL® V3 Intermediate Certificate In Release, Control & Validation Course & Exam
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    Cyclopz Training
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  • ITIL® V3 Intermediate Certificate In Planning, Protection & Optimisation Course & Exam
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    Cyclopz Training
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  • ITIL® V3 Intermediate Certificate In Operational Support & Analysis Course & Exam
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    Cyclopz Training
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  • ITIL® V3 Intermediate Certificate In Continual Service Improvement Course & Exam
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  • ITIL® V3 Lifecycle Certificate In Service Design Course & Exam
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    Cyclopz Training
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  • ITIL® V3 Lifecycle Certificate In Service Transition Course & Exam
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    Cyclopz Training
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  • ITIL® V3 Lifecycle Certificate In Service Strategy Course & Exam
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    Cyclopz Training
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