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ITIL 4 Beginners

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ITIL®4 Beginners

Just starting your ITIL 4 Journey or transferring from ITIL V3? then this is the place to start!

ITIL is a widely adopted body of knowledge and best practices for successful IT service management that links with training and certification. ITIL 4 has evolved from the current version by re-shaping much of the established ITSM practices in the wider context of customer experience; value streams and digital transformations; as well as embracing new ways of working, such as Lean, Agile and DevOps.

ITIL V4 provides the guidance organisations need to address new service management challenges and utilise the potential of modern technology. It is designed to ensure a flexible, coordinated and integrated system for the effective governance and management of IT enabled services.

We offer an ITIL 4 Introduction course (LITE) & The Foundation Course & Exam.

 

Who is the certification for?

ITIL 4 Foundation course is introductory level, designed for delegates who are either new to ITIL or who have some ITIL experience and are looking to get certified and demonstrate this.

The Foundation course is a pre-requisite for delegates wanting to progress to higher level ITIL V4 training courses. 

What will we gain?

The ITIL Framework is aligned with a range of international quality standards, including ISO/IEC 20000 global standard for IT service management systems. The global reach of the ITIL framework and its alignment with other leading standards means that certified ITIL professionals can apply their skills to a versatile range of businesses and industries, even those that exist in foreign countries. Organisations across the globe have adopted the ITIL framework and invested in ITIL software tools to support its processes. 

 

ITIL®4 Foundation - ITIL 4 Foundation Course & Exam

With ITIL V3 being phased out, ITIL V4 Foundation is the perfect starting point for learning the language of IT service management and key concepts that will allow you to improve your work and the work of your organisation using the ITIL® V4 guidance. 

  • Format: Self-Paced Online Course 
  • Duration: 30 or 60 days 
  • Pre-Requisite: None 
  • Certificate: ITIL® 4 Foundation Certificate 
  • Exam: Included 
  • Accredited: Yes 

Also includes compulsory reading, 24/7 helpdesk and tutor support.  

ITIL®V4 Lite Course & Exam

Get a quick introduction to ITIL® 4 and service management essentials with the ITIL Lite short course.  Including all the key concepts you need, this course is suitable for technical, business and executive personnel.

This is an entry level course and offers a general understanding of key elements, concepts and terminology of ITIL 4.

  • Format: Self-Paced Online Course 
  • Duration: 30 or 60 days 
  • Pre-Requisite: None 
  • Exam: None

Also includes compulsory reading, 24/7 helpdesk and tutor support.  

To read more about ITIL 4, click here. Or to find out more about each of our individual courses or to make a purchase, click on one of the course links below.

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