Since its inception, ITIL has been widely adopted as the leading framework for ITSM. As a result, millions of IT professionals have invested time and money in ITIL certification programs to enhance their career by driving business value through IT best practices.
The Capability stream is targeted at delegates who will carry out ITIL processes on a day to day basis.
There are 4 Capability Modules, each of which are worth 3 ITIL credits. Completing all 4 Capability Modules and any 1 Lifecycle modules (along with the 2 credits gained from the ITIL V3 Foundation course), will make you eligible for the Managing Across the Lifecycle (MALC) course, which leads to ITIL V3 Expert status.
ITIL V3 is being phased out to ITIL 4 at the end of December 2021. Click herefor more information about how you can use your ITIL V3 credits to transition to ITIL 4 Managing Professional.
Please note: With the imminent withdrawal of ITIL V3, you can only purchase 90 day access to these courses. You must have completed your course and taken the exam prior to 31 December 21.
Who is the certification for?
The ITIL V3 Intermediate Capability courses are for anyone working in design and development, operations and live service, project and program management, or business and management level IT professionals who need to learn the essential aspects of management, operations and organisational issues.
Process and Procedure Engineers
Application Developers and Managers
Service Desk Management and Team Leaders
Data Centre Management
Server Support and Administration
Service Delivery Managers
What will we gain?
The ITIL Framework is aligned with a range of international quality standards, including ISO/IEC 20000 global standard for IT service management systems. The global reach of the ITIL framework and its alignment with other leading standards means that certified ITIL professionals can apply their skills to a versatile range of businesses and industries, even those that exist in foreign countries. Organisations across the globe have adopted the ITIL framework and invested in ITIL software tools to support its processes.
ITIL®OSA - ITIL V3 Intermediate Certificate in Operational Support & Analysis Course & Exam
The OSA module is one of the certifications in the ITIL® Service Capability stream. The course concentrates on the application of OSA practices in order to enable event, incident, request, problem, access, technical, IT operations and application management.
The PPO module is one of the certifications in the ITIL® Service Capability stream. This course focuses on the application of Planning, Protection and Optimization practices in order to optimize capacity, availability, IT service continuity, information security and demand management.
ITIL®RCV - ITIL V3 Intermediate Certificate in Release, Control & Validation Course & Exam
The RCV module is one of the qualifications in the ITIL Service Capability stream. This course focuses on the practical application of RCV practices in order to enable the successful planning, testing and implementation of new services that meet the organisation’s or users’ needs.
ITIL®SOA - ITIL V3 Intermediate Certificate in Service Offerings & Agreements Course & Exam
The SOA module is one of the qualifications in the ITIL Service Capability stream. This course looks at the practical application of SOA practices in order to enable portfolio, service level, service catalogue, demand, supplier and financial management.
Format: Self-Paced Online Course
Duration: 90 days
Pre-Requisite: ITIL Foundation Certificate in IT Service Management (ITIL V3 or later, or ITIL V2 + the V2-V3 Foundation Bridge) 30 hours of study via an accredited training solution – confirmed by your course completion certificate 2 years IT experience is desirable
Certificate: Various ITIL V3 Intermediate Capability Certificates
To read more about ITIL V3, click here. Or to find out more about each of our individual courses or to make a purchase, click on one of the course links below.
Sorry, there are no products in this collection
Use left/right arrows to navigate the slideshow or swipe left/right if using a mobile device
Choosing a selection results in a full page refresh.
Press the space key then arrow keys to make a selection.