|Take a look at the full course content - COURSE CONTENT|
ITIL® V3 Intermediate Certificate In Operational Support & Analysis (OSA) module is one of the certifications in the ITIL® Service Capability work stream. The course concentrates on the application of OSA practices in order to enable event, incident, request, problem, access, technical, IT operations and application management.
The exam is mandatory when taking this course and has been included in the price shown.
Who's it for?
This course is recommended for anyone working in Operations / Live Service, including Service Desk Management and team leaders, Desktop Support, Data centre Management and Server Support and Administration.
|Delegates must hold the ITIL Foundation Certificate in IT Service Management (ITIL V3 or later, or ITIL V2 + the V2-V3 Foundation Bridge|
|21 hours of study via an accredited training solution - confirmed by your course completion certificate|
|2 years IT experience is desirable|
|A minimum 21 hours of self-study using the OSA core volume is recommended|
|Award - 4 ITIL Credits|
|Sample Study Guide|
|Taking The Exam|
At A Glance
The ITIL course on this page is offered by IT Training Zone Ltd. an ATO of AXELOS Limited.