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ITIL® V3 Intermediate Certificate In Service Offerings & Agreements Course & Exam

ITIL® V3 Intermediate Certificate In Service Offerings & Agreements Course & Exam

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ITIL® V3 Intermediate Certificate In Service Offerings & Agreements (SOA) module is one of the certifications in the ITIL® Service Capability work stream.  This course looks at the practical application of SOA practices in order to enable portfolio, service level, service catalogue, demand, supplier and financial management.

The exam is mandatory when taking this course and has been included in the price shown.

Who's it for?

This course is recommended for anyone working in project / program management or administration such as Project Managers or QMS Managers, or within management or business development, such as Account Managers or Service Delivery Managers

Course Pre-requisites

Delegates must hold the ITIL Foundation Certificate in IT Service Management (ITIL V3 or later, or ITIL V2 + the V2-V3 Foundation Bridge)
30 hours of study via an accredited training solution - confirmed by your course completion certificate
2 years IT experience is desirable
A minimum 12 hours of self-study using the Service Design and Service Strategy core volumes is recommended

Recommended Reading

ITIL Service Design

ITIL Service Strategy

Further Information

Award - 4 ITIL Credits
Course Content
Sample Study Guide
Taking The Exam

At A Glance

  • Get qualified at your own pace
  • 90 or 150 days online access
  • Fully accredited
  • ITIL® V3 study guides and more
  • Tutor support
  • 24/7 Helpdesk


The ITIL course on this page is offered by IT Training Zone Ltd. an ATO of AXELOS Limited.