Great relationships are at the heart of successful business. In today's increasingly interconnected world, a business that chooses to focus on developing open and mutually beneficial relationships with their suppliers, customers and stakeholders will be a business that thrives.
The key learning points of the course that will support the new or more experienced analyst in their role are:
The competencies of a Business Analyst - The scope of business analysis work requires the analyst to have the right personal qualities, business knowledge and professional techniques to apply to projects and the right skills to use in different situations.
The BA Process Model - Being able to problem solve, investigate situations, consider perspectives, analyse and evaluate options using a flexible framework is the key to sucess. The BA Process Model can also be applied to standard modelling techniques and organisational templates.
Investigation techniques - The Business Analyst needs to have a range of quantitative and qualitative tools and techniques to help understand the breadth and depth of issues and to be able to approach a project flexibly and responsively.
Stakeholder analysis - Effective stakeholder management is crucial to a project's success. Understanding perspectives and creating management strategies is vital to gain and maintain stakeholder support.
Defining the solution - Taking a holistic approach and carrying out gap analysis to formulate options, in line with business architecture requirements and techniques, is an important part of defining an appropriate solution. There is also a study of business analysis and business architecture as complementary skill sets.
Making a business case - This is a key document; the business analyst is required to assess feasibility in order to structure and present a business case, which will include a consideration of tangible and intangible costs and benefits and an appraisal of these.
Establishing, modelling and delivering requirements - Requirements elicitation, analysis and validation, an understanding of modelling techniques and of the process for delivering requirements using a holistic approach are key features of the role and support the delivery of the solution.