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Collection: ISO20000 Foundation

ISO/IEC 20000 defines a set of management processes that form a service management system which can be used for the effective delivery of services to the business and its customers. The standard is applicable to all types and sizes of service provider.

Please note, this course is aligned to the 2011 version; certification audits against this are available until 29 March 2022.

This course is ideal for anyone who needs to have knowledge of how their organisation can achieve the ISO/IEC 20000 standard, or for anyone wanting to develop a career as an internal or external IT Service Management consultant.

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