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ITIL V4

Why Choose ITIL® V4?

ITIL is a widely-adopted body of knowledge and best practices for successful IT service management that links with training and certification. ITIL 4 has evolved from the current version by re-shaping much of the established ITSM practices in the wider context of customer experience; value streams and digital transformation; as well as embracing new ways of working, such as Lean, Agile, and DevOps. 

ITIL 4 provides the guidance organisations need to address new service management challenges and utilise the potential of modern technology. It is designed to ensure a flexible, coordinated and integrated system for the effective governance and management of IT-enabled services. 

Transition Your ITIL V3 Credits 

ITIL Experts or those who hold 17 or more ITIL V3 credits can progress through the ITIL 4 Managing Professional Transition course  


ITIL® V4 Lite Course

Get a quick introduction to ITIL® V4 and service management essentials with the ITIL Lite short course.  Including all the key concepts you need, this course is suitable for technical, business and executive personnel. 

This is an entry level course and offers a general understanding of key elements, concepts and terminology of ITIL 4. 

Course Pre-requisites

This course does not require any existing knowledge of the ITIL framework.  There is no exam associated with this course. 

At a Glance

  • Get qualified at your own pace 
  • 30 or 60 days online access 
  • Download report that's yours to keep
  • Learn the essentials of ITIL and IT service management
  • Tutor support 
  • 24/7 Helpdesk 

ITIL® V4 Foundation Course & Exam

The ITIL® V4 Foundation training is accredited by Peoplecert and is designed to introduce delegates to the management of modern IT-enabled services.  Learn the language of IT service management and key concepts that will allow you to improve your work and the work of your organisation using the ITIL® V4 guidance.

Delegates will gain an understanding of the ITIL 4 service management framework and how it has evolved to adopt modern technologies and ways of working. 

Who's it for?

The online Foundation course is introductory level, designed for delegates who are either new to ITIL or who have some ITIL experience and are looking to get certified and demonstrate this.  The Foundation course is a pre-requisite for delegates wanting to progress to higher level ITIL 4 training courses.

Course Pre-requisites

This course does not require any existing knowledge of the ITIL framework.  There are no mandatory pre-requisites for the exam.  

ITIL® V4 Managing Professional Transition Course & Exam

This training course and associated certification will help candidates with existing ITIL V3 certifications transition to the ITIL 4 Managing Professional (MP) status.  It will provide candidates with an understanding of new ITIL 4 concepts and definitions, as well as the key differences between ITIL 4 and previous versions of ITIL.

Taking this course will ensure that your V3 study remains relevant and up to date by bridging to ITIL 4 Managing Professional.  It will also provide an overview of key elements from the four ITIL modules:  
  • Create, Devliver & Support
  • Drive Stakehold Value
  • High Velocity IT
  • Direct, Plan & Improve

ITIL® V4 Strategist: Direct, Plan & Improve Course & Exam
The ITIL® V4 Strategist Direct, Plan & Improve (DPI) module provides IT professionals and leaders with the ability to use ITIL methods in their overall strategy, creating and evolving IT organisations with a strong and effective strategic direction.  

It demonstrates a clear alignment between strategy and operations and how to maximise outcomes.  The module equips candidates with the skills to control, influence and inspire others to work in a desired way and create effective, high performing IT and digital teams. 

It is a key component of both ITIL 4 Managing Professional and ITIL 4 Strategic Leader.
Who's it for?
The online course is suitable for Continuous Improvement Managers, Change Managers, Capacity Managers, IT Operations Managers, Cloud Architects, Enterprise Architects, Service Portfolio Managers, Service Designers, Risk Managers, Information Security and Compliance Managers, Cloud Systems Engineers. 

Course Pre-requisites
Candidates must hold the ITIL 4 Foundation and be able to demonstrate that they have undertaken accredited training before taking the DPI exam.

ITIL® V4 Specialist: High Velocity IT Course & Exam
The ITIL® V4 Specialist: High Velocity IT (HVIT) module builds on the concepts introduced in ITIL 4 Foundation.  It is ideal for IT practitioners and leaders who are working with or towards the delivery of digital products and services. 

It will help aspiring organisations and practitioners to understand the difference between IT transformation and digital transformation and know where to make digital investment for significant business enablement. 

It is a key component ITIL 4 Managing Professional.
Who's it for?
The online course is suitable for Service Designers, Release Managers, Cloud Architects, DevOps Engineers, Software Developers, Automation Specialists, Test Engineers, Scrum Masters, Business Transformation Managers, Application Engineers, Cloud Software and Network Engineers, IT Operations and others.

Course Pre-requisites
Candidates must hold the ITIL 4 Foundation and be able to demonstrate that they have undertaken accredited training before taking the HVIT exam.  The minimum recommended study duration for this course is 18 hours. 

ITIL® V4 Specialist: Drive Stakeholder Value Course & Exam
The ITIL® V4 Specialist: Drive Stakeholder Value (DVS) module builds on the concepts introduced in the ITIL 4 Foundation.  It covers all the engagements and interactions between a service provider and their customers, users, suppliers and partners, focusing on the conversion of demand into value via IT-enabled services. .

It will provide you with the tools to increase stakeholder satisfaction by co-creating value which is integral to business success in the modern service economy. 

It is a key component ITIL 4 Managing Professional.
Who's it for?
The online course is suitable for Business Relationship Managers, Enterprise Architects, Project Managers, Supplier Relationship Managers, UX/CX Designers, Service Level Managers, Customer Success Managers, Scrum Masters, IT Solutions Managers, Contract Managers, Vendor Managers, Demand Managers.

Course Pre-requisites
Candidates must hold the ITIL 4 Foundation and be able to demonstrate that they have undertaken accredited training before taking the DSV exam.  

ITIL® V4 Specialist: Create, Deliver & Support Course & Exam
The ITIL® V4 Specialist: Create, Deliver & Support (CDS) module builds on the concepts introduced in the ITIL 4 Foundation.  It is ideal for IT practitioners and leaders who want to make improvements to their organisation's service management methods, and to the operation of IT-enabled digital products and services.

CDS focuses on a practical and holistic approach to the creation and management of effective services, including the creation and improvement of value streams for new and existing services

It is a key component of ITIL 4 Managing Professional. 

Who's it for?
The online course is suitable for Service Desks Managers, Development Managers, Developers, Infrastructure Operations Engineers, Change and Release Managers, Incident Managers, Problem Managers, Service Transition Managers, Application Operations Engineers, Availability Managers, IT Coordinators, Network Systems Administrators, IT Support Managers, Technical Support Engineers, Information Security, Data Centre Support Specialists. 

Course Pre-requisites
Candidates must hold the ITIL 4 Foundation and be able to demonstrate that they have undertaken accredited training before taking the CDS exam. 

ITIL® V4 Managing Professional Program

The online ITIL 4 Managing Professional (MP) Program is a stream of four modules that are part of ITIL 4, the next evolution of ITIL.  Learn the practical and technical knowledge required to run successful IT enabled services, teams and workflows.  The program will include the four ITIL 4 Specialist Modules: 

Create, Deliver & Support (CDS 

Drive Stakeholder Value (DSV) 

High Velocity IT (HVIT) 

Direct, Plan & Improve (DPI) 

The MP Program offers all four modules and exams with 365 day access so that you can get certified at your own pace.  These four certifications must all be completed for the candidate to achieve MP designation. 

If you already have 17 or more ITIL V3 credits you can easily become an ITIL 4 Managing Professional by taking the Transition Course. 

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