SIAM® Service Integration And Management
Many organizations now source their IT services from multiple service providers. This gives them access to competitively priced, high quality services that allow them to focus on their core business. However, many organizations also struggle to get value from their service providers because they don’t have the right contracts in place, or don’t manage their supply chain effectively.
Service integration and management (SIAM) a management methodology that can be applied in an environment that includes services sourced from a number of service providers.