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This fully accredited SIAM Foundation course provides an introduction to service integration and management, including its history, business drivers, roles, challenges and the processes that support SIAM models. It is suitable for anyone working in, or wishing to work in an organisation using SIAM management practices.
Who's it for?
This online SIAM Foundation course is introductory level, suitable for delegates who have an interest in the practices of Service Integration and Management. Chief Strategy Officers, Chief Information Officers, Service Managers, Process Managers, Project Managers, Change Managers, Service Level Managers, Supplier Managers, Process Architects, Business Change Practitioners and Business Relationship Managers are just some of the personnel who may be interested in this certification.
This course does not require any existing knowledge of SIAM.
Knowledge of IT service management terminology is recommended, e.g. ITIL® or ISO/IEC 2000.
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At A Glance