Cyclopz Business Training - Refund Policy
If we are unable to supply you with a Course, for example because that Course is no longer available we will inform you of this by e-mail and we will not process your order. If you have already paid for the Course, we will refund you the full amount including any delivery costs charged as soon as possible.
If we have to revise these Terms as they apply to your order, we will contact you to give you reasonable advance notice of the changes and let you know how to cancel the Contract if you are not happy with the changes. You may cancel either in respect of all the affected Services or just the Services you have yet to receive. If you opt to cancel we will arrange a full refund of the price you have paid.
Refund Policy
You have a legal right to cancel a Contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 during the period set out below in. This means that during the relevant period, if you change your mind or decide for any other reason that you do not want to make use of a Course, you can notify us of your decision to cancel the Contract via info@cyclopzgroup.training and receive a refund.
Your legal right to cancel a Contract starts from the date of the Delivery Confirmation (the date on which we e-mail you to confirm our acceptance of your order), which is when the Contract between us is formed. You have 14 days to cancel the Contract should you wish to (for example, if the Contract is formed on 1st January the last day on which you may cancel the Contract is the 15th January).
If you have already started your Course, are supplied with, or downloaded (or otherwise access) an E-Book, or have been issued with your exam booking at any time, you are unable to cancel the contract.
To cancel a Contract, you just need to let us know that you have decided to cancel. The easiest way to do this is to e-mail us at info@cyclopzgroup.training. When you e-mail us please include details of your order to help us to identify it. If you send us your cancellation notice by e-mail, then your cancellation is effective from the date you send us the e-mail.
If you cancel your Contract we will refund you the price you paid for the Services or an EBook or other goods supplied by us.
We will refund you on the credit card or debit card method of payment you used at the point of purchase.
Because you are a consumer, we are under a legal duty to supply Services that are in conformity with this Contract. As a consumer, you have legal rights in relation to Services that are not as described. These legal rights are not affected by your right of return and refund in this clause 8 or anything else in these Terms. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.
You may cancel a Contract affected by an Event Outside Our Control which has continued for more than 30 days. To cancel please contact us. If you opt to cancel, we will refund the price you have paid, including any delivery charges.