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Cyclopz Business Training - Terms of Service


This page (together with the documents referred to on it) tells you the terms of use on which you may make use of our website (our site), whether as a guest or a registered user.


Please read these terms of use carefully before you start to use the site. By using our site, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using our site.


These Terms of use apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. Any new features or tools which are added to the current store shall also be subject to the Terms of use.

Privacy Policy

2. INFORMATION ABOUT US is a site operated by Cyclopz Group Limited trading as Cyclopz (we, our, us).


We are a limited company registered in England and Wales under company number 12090338  and have our registered office at 20-22 Wenlock Road, London, England, United Kingdom. N1 7GU. Our VAT number is GB 337 7337 79.


Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice (see below). We will not be liable if for any reason our site is unavailable at any time or for any period.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

From time to time, we may restrict access to some parts of our site, or our entire site, to users who have registered with us.

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms of use.

You are responsible for making all arrangements necessary for you to have access to our site.  You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms, and that they comply with them.


You are solely responsible for making sure you have sufficient and compatible hardware, software, telecommunications equipment and Internet service necessary for use of the training portal.

If you use the training portal, you agree to use at least the following minimum technology specification:


  • PC or Laptop running at least Windows 7 or above, or alternatively a MAC computer; minimum specification of 128 MB (256MB recommended) RAM and a minimum of a 500MHz Processor.

  • Minimum Screen Display Size of 15” (17” widescreen or above recommended).

  • Headphones or speakers connected to your computer – to listen to video tutorials

  • A Web Browser capable of streaming HTML5 content.

  • A reliable Internet connection of at least 1 Mbps – to view video tutorials.



  • Any web cam with a minimum of 640×480 video pixel resolution – including both external and built-in web cams.

  • A microphone connected to your computer

  • Authority to install software on your computer

  • A minimum internet connection speed of 0.350 Mbps.



Cyclopz Group Ltd are Authorised Partners with ITSM Zone Ltd, an Accredited Training Organisation & Accredited Exam Organisation. Collectively Cyclopz Group Ltd and ITSM Zone Ltd are the owners and the licensees of all intellectual property rights contained on our site, and in the material published on it unless otherwise stated. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.

You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.


Commentary and other materials posted on our site are provided solely for the purpose of providing information about Cyclopz Group Ltd and its products and services.

Whilst we have taken reasonable care in the preparation of the contents of our site, our site and all its contents are provided on an “as is” basis. We do not warrant the accuracy, completeness or usefulness of any information contained on our site.

We disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our site, or by anyone who may be informed of any of its contents.


We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely.

Details of products and services posted on our site are subject to change without notice. All products and services are subject to availability.

By using our site, you understand and agree we are not responsible for the structure, content, format and associated costs of the official qualification scheme and therefore elements of the scheme including but not limited to exam formats and durations, exam proctoring rules and methods, exam costs, syllabus requirements and the contents of courses as defined within the official qualifications scheme may change from time to time. In such cases we will respond to all reasonable changes as necessary within a reasonable time.


Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied.

We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

  • use of, or inability to use, our site; or

  • use of or reliance on any content displayed on our site.

  • If you are a business user, please note that in particular, we will not be liable for:

  • loss of profits, sales, business, or revenue;

  • business interruption;

  • loss of anticipated savings;

  • loss of business opportunity, goodwill or reputation; or

  • any indirect or consequential loss or damage.

If you are a consumer user, please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.

We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.

Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any goods by us to you, which will be set out in our Terms and conditions of supply.


We process information about you in accordance with our privacy policy.  By using our site, you consent to such processing and you warrant that all data provided by you is accurate.


Contracts for the supply of training or other services formed through our site or as a result of visits made by you are governed by our Terms and conditions of supply.


We provide online products, services and training courses and materials for the benefit of our customers and registered users.

You may use our site only for lawful purposes. You may not use our site:

  • In any way that breaches any applicable local, national or international law or regulation.

  • In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.

  • For the purpose of harming or attempting to harm minors in any way.

  • To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).

You also agree:

  • Not to use more than one free dashboard.

  • Not to operate any free dashboard otherwise than in a fair and reasonable way that does not materially limit or impact the delivery of service and products to other users of our site.

  • Not to reproduce, duplicate, copy or re-sell any part of our site in contravention of the provisions of these website terms of use.

  • Not to access without authority, interfere with, damage or disrupt: any part of our site;

  • any equipment or network on which our site is stored;

  • any software used in the provision of our site; or

  • any equipment or network or software owned or used by any third party.

  • Not to allow others to use any user identification code, password or any other piece of information you choose, or you are provided with as part of our security procedures.

We will determine, in our discretion, whether your use of our site is fair use. When unfair use has occurred, we may take such action as we deem appropriate.

Failure to use our site fairly constitutes a material breach of these terms of use and may result in our taking all or any of the following actions:

  •  Immediate, temporary or permanent withdrawal of your right to use our site.

  • Immediate, temporary or permanent removal of any posting or material uploaded by you to our site.

  • Issue of a warning to you.

  • Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.

  • Further legal action against you.

  • Disclosure of such information to law enforcement authorities as we reasonably feel is necessary.

  • We exclude liability for actions taken in response to breaches of this fair use section. The responses described in this section are not limited, and we may take any other action we reasonably deem appropriate.


You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.


You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link from any website that is not owned by you.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without notice.

The website from which you are linking must comply in all respects with the content standards set out in our fair and acceptable use policy (see above).

If you wish to make any use of material on our site other than that set out above, please address your request to


Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only.  We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.


The English courts will have non-exclusive jurisdiction over any claim arising from, or related to, a visit to our site although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country.

These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.


We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our site.


If you have any concerns about material which appears on our site, please contact

July 2024

Cyclopz Training - Condition of Supply

These Terms will apply to any contract between us for the provision of Services to you (“Contract”). Please read these Terms carefully and make sure that you understand them, before ordering any course accessed through our site (“Course”).

Please note that before placing an order you will be asked to agree to these Terms. If you refuse to accept these Terms, you will not be able to place an order for an order for a Course from our site.

You should print a copy of these Terms or save them to your computer for future reference.

We may amend these Terms from time to time as set out in clause 6. Every time you wish to purchase a Course, please check these Terms to ensure you understand the terms which will apply at that time.

These Terms, and any Contract between us, are only in the English language.


1.1          Cyclopz Group Limited trading as Cyclopz (we, our, us) operate the site We are a limited company registered in England and Wales under company number 12090338  and have our registered office at 20-22 Wenlock Road, London, England, United Kingdom. N1 7GU Our VAT number is GB 337 7337 79.


2.1          If you wish to contact us for any reason, including because you have any complaints, you can contact us by e-mailing us at

2.2          If we have to contact you or give you notice in writing, we will do so by e-mail or by pre-paid post to the address you provide to us in your order.


3.1          Your use of our site is governed by our Terms of Website Use.  Please take the time to read these, as they include important terms which apply to you.


4.1          We only use your personal information in accordance with our Privacy Policy. Please take the time to read our Privacy Policy, as it includes important terms which apply to you.

4.2          You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.


5.1          The pages on our site will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.

5.2          If you are a consumer, you may only make a purchase from our site if you are at least 18 years old.

5.3          After you place an order, you will receive an e-mail from us confirming your order.  This email confirms access to the Course (including the date on which any E-Book is available for access) and provides your identification code and password (“Delivery Confirmation”).  E-Books are supplied via a third party and access details are typically provided within 2 working days.  The Contract between us will only be formed when we send you the Delivery Confirmation.

6.      COURSES

6.1          The Courses that we provide are those documented on our site at certain times. We reserve the right to add to or delete from the range of Courses that we make available.

6.2          If we are unable to supply you with a Course, for example because that Course is no longer available we will inform you of this by e-mail and we will not process your order. If you have already paid for the Course, we will refund you the full amount including any delivery costs charged as soon as possible.

6.3          When you receive the Delivery Confirmation you are granted (from the date of the Delivery Confirmation) a non-exclusive, non-transferable right (licence) to access the Course content on our site. This right (licence) shall last for the period of time that is stipulated in the Delivery Confirmation at which point it will cease.

6.3.1      In the event that you fail to complete the course within the period of time stipulated in the Delivery Confirmation, you have the option to purchase an extension to your licence. This extension will continue from the date that supply ceased, even when purchased after this time.

6.4          We will provide the Services to you with reasonable care and skill.

6.5          We will make every effort to provide the Services on time. However, there may be delays due to an Event Outside Our Control. See clause 12 for Our responsibilities when an Event Outside Our Control happens.

6.6          We may have to suspend the Services if we have to deal with technical problems. We will contact you to let you know in advance where this occurs, unless the problem is urgent or an emergency.

6.7          In the unlikely event that you are unable to access a Course:

6.7.1      please contact us and tell us as soon as possible;

6.7.2      if the fault is ours please give us a reasonable opportunity to repair or fix any defect; and

6.7.3      we will use every effort to repair or fix the defect as soon as reasonably practicable; any downtime that occurs as a result something that we have done or failed to do, will be added to the term of the licence granted to you in clause 6.3. We are not responsible for any downtime that occurs as a result of something that is not our fault.


7.1          We amend these Terms from time to time.

7.2          Every time you order a Course from us, the Terms in force at the time of your order will apply to the Contract between you and us.

7.3          We may revise these Terms as they apply to your order from time to time to reflect the changes in relevant laws and regulatory requirements.

7.4          If we have to revise these Terms as they apply to your order, we will contact you to give you reasonable advance notice of the changes and let you know how to cancel the Contract if you are not happy with the changes. You may cancel either in respect of all the affected Services or just the Services you have yet to receive. If you opt to cancel we will arrange a full refund of the price you have paid.


8.1          You have a legal right to cancel a Contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 during the period set out below in clause 8.2. This means that during the relevant period, if you change your mind or decide for any other reason that you do not want to make use of a Course, you can notify us of your decision to cancel the Contract via and receive a refund.

8.2          Your legal right to cancel a Contract starts from the date of the Delivery Confirmation (the date on which we e-mail you to confirm our acceptance of your order), which is when the Contract between us is formed. You have 14 days to cancel the Contract should you wish to (for example, if the Contract is formed on 1st January the last day on which you may cancel the Contract is the 15th January).

8.3         If you have already started your Course, are supplied with, or downloaded (or otherwise access) an E-Book, or have been issued with your exam booking at any time you are unable to cancel the contract.

8.4          To cancel a Contract, you just need to let us know that you have decided to cancel. The easiest way to do this is to e-mail us at When you e-mail us please include details of your order to help us to identify it. If you send us your cancellation notice by e-mail, then your cancellation is effective from the date you send us the e-mail.

8.5          If you cancel your Contract we will refund you the price you paid for the Services or an EBook or other goods supplied by us.

8.6          We will refund you on the credit card or debit card method of payment you used at the point of purchase.

8.7          Because you are a consumer, we are under a legal duty to supply Services that are in conformity with this Contract. As a consumer, you have legal rights in relation to Services that are not as described. These legal rights are not affected by your right of return and refund in this clause 8 or anything else in these Terms. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.


9.1          The prices of the Course will be as quoted on our site at the time you submit your order. We take all reasonable care to ensure that the prices of Courses are correct at the time when the relevant information was entered onto the system. However please see clause 9.4 for what happens if we discover an error in the price of a Course that you ordered.

9.2          Prices for Courses may change from time to time without notice, but changes will not affect any order you have already placed. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

9.3          The price of a Course excludes VAT or any other sales tax. Should VAT or any other sales tax apply to the provision of the Services then the full price (including tax) will be shown to you on our site before you confirm your order.

9.4          Our site contains a large number of Courses. It is always possible that some of the Courses are priced incorrectly. If we discover an error in the price of the Course you have ordered we will contact you to inform you of this error and we will give you the option of continuing to purchase the Course at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. Please note that if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Course to you at the incorrect (lower) price.


10.1       You may pay for a Course using a debit card or credit card. Several methods are made available including Apple Pay, Google Pay, Amex, Mastercard, Visa, Maestro, shop pay however, these may change without notice.

10.2       Payment for Courses is in advance. The charge to your debit card or credit card will be at the point of sale.

10.3       Purchases will be listed on the your card statement under the reference ‘SP CYCLOPZ GROUP LTD’.


11.1       If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated (or should have been contemplated) by you and us at the time we entered into this contract.

11.2       We only supply Courses under these Terms for domestic and private use. You agree not to use the Course for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

11.3       We do not in any way exclude or limit our liability for:

11.3.1   death or personal injury caused by our negligence;

11.3.2   fraud or fraudulent misrepresentation;

11.3.3   breach of the terms implied by section 2 of the Supply of Goods and Services Act 1982 (title and quiet possession)

11.3.4   breach of the terms implied by sections 3, 4 and 5 of the Supply of Goods and services Act 1982 (description, satisfactory quality, fitness for purpose and samples)


12.1       We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below in clause 11.2.

12.2       An “Event Outside Our Control” means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks.

12.3       If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:

12.3.1   we will contact you as soon as reasonably possible to notify you; and

12.3.2   our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our performance of the Services to you, we will endeavour to connect the Services as soon as we can after the Event Outside Our Control is over.

12.4       You may cancel a Contract affected by an Event Outside Our Control which has continued for more than 30 days. To cancel please contact us. If you opt to cancel, we will refund the price you have paid, including any delivery charges.


13.1       When we refer, in these Terms, to “in writing”, this will include e-mail.

13.2       Should you need to contact us please do so using the details provided in clause 1.2


14.1       All intellectual property rights in the Services and any other products or materials and supplied by us to you under the Contract belong to us and/or our licensors (as applicable).

14.2       You agree that you shall not attempt to copy, modify, duplicate, create derivative works from, frame, mirror, republish, download, display, transmit, or distribute all or any portion of the Services  in any form or media or by any means.

14.3       In the event that we discover that you have not complied with the terms of this clause 14, we shall be entitled to terminate the Contract immediately by writing to you.


Start and end of training

15.1       Any additional information required for access to any course will be sent to you at the email provided by you. Access to your course will terminate once your purchased amount of days has elapsed. You will still have access to the learning portal.

15.2       We are not responsible for delays incurred as a result of you providing us with incorrect information.


15.3       Unless explicitly stated, exams are not included with the price of the course.

15.3.1   The following terms apply to the purchase of exam vouchers. Unless explicitly stated, exams are not included with the price of the course:

15.3.2   You must request your exam voucher [Scheduled via learning portal] within four weeks of the expiry date of your course access. 

15.3.3   You must sit your exam within Five months of requesting your exam. This gives you a maximum of Six months from the expiry date of your course access in which to schedule and sit your exam. Failure to sit the purchased exam within the given timeframe will void the exam voucher and you will need to purchase a re-sit exam.

15.3.3   You are responsible for meeting the costs of any exam re-sits. The prices for this are set out on our site or as provided by us from time to time. We are not responsible for the costs of re-sits; and;

15.3.4   In sitting an exam you agree to uphold the official examination rules and regulations including but not limited to any examination rules as set out by the examination Institute and the required exam conditions.

15.3.5   You must supply a valid course completion certificate when requesting your exam.


15.4       Email tutor support is available. Emails should be sent to the address set out for the relevant course on our site. We will endeavour to respond to all enquiries within 24 hours of receiving them.

15.5       Technical support is available. Emails should be sent to the address set out for this purpose on our site. We will use best efforts to respond to all enquiries within 12 hours of receiving them.


16.1       We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms. We will always notify you in writing or by posting on this webpage if this happens.

16.2       This Contract is between you and us. No other person shall have any rights to enforce any of its terms.

16.3       Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

16.4       If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

16.5       These Terms are governed by English law. This means a Contract for the purchase of Services through our site and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree to that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.

16.6       User Comments, Feedback and Other Submissions.

16.6.1   If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

16.6.2   We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

16.6.3   You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

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