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About ITIL® V4


ITIL® V4 is the latest version of ITIL and it builds on the content in ITIL® V3, bringing ITIL into the digital age and including more practical guidance to help organisations tailor an IT management strategy that will help them to adapt to the increasingly complex modern service environment.

ITIL® V4 focuses more on value, outcomes, risks and costs, plus a strong focus on continual service improvement.  Many core ideas from older ITIL versions such as incident management, change management and problem management still exist in ITIL V4 but with a much more holistic view.

ITIL® V4 Specialist Courses

There are four levels within the ITIL V4 certification scheme. These are:

ITIL 4 Foundation
ITIL 4 Managing Professional
ITIL 4 Strategic Leader

ITIL 4 Managing Professional designation is awarded once the four ITIL Specialist Modules are all completed.  Each of the modules are standalone courses, with an associated exam included.  Together, they lead to the ITIL MP award.

The Specialist Modules are:

ITIL 4 Specialist Create, Deliver and Support - Read more (COMING SOON)

ITIL 4 Specialist Drive Stakeholder Value - Read more

ITIL 4 Specialist High Velocity IT - Read more

ITIL 4 Strategist Direct, Plan and Improve - Read more

The online Managing Professional Program is a cost-effective way to gain Managing Professional status.  This online program allows you to study at your own pace and at times and in places that suit you.  Read more - ITIL 4 Managing Professional Program.

ITIL Strategic Leader (SL) recognises the value of ITIL for IT operations and all digitally enabled services.  Becoming an ITIL Strategic Leader demonstrates that you have a clear understanding of how IT influences and directs business strategy.  ITIL SL is coming soon.

To certify as an ITIL Strategic Leader (ITIL SL), you must hold:

ITIL 4 Strategist Direct, Plan and Improve

ITIL 4 Leader Digital and IT Strategy