ITIL 4 Specialist: Drive Stakeholder Value
ITIL V3 gave us 26 processes which were arranged into five process areas: service strategy, service design, service transition, service operations, continual service improvement. The ITIL 4 practices expand on these, bringing in other elements such as culture, technology, information and data management, and more.
The ITIL 4 Practices are a holistic set of organisational resources designed for performing work or accomplishing an objective. The new ITIL 4 Service Value System (SVS) introduces 34 practices and the ITIL 4 framework reinforces a flexible and non-siloed approach.
The practices covered in Drive Stakeholder Value are business analysis, portfolio management, relationship management, service catalogue management, service desk, service level management, service request management and supplier management.
|Drive Stakeholder Value - Introductory Video (1m 38s)|
Why should I study the ITIL 4 DSV online course?
Taking the online DSV course will help you to effectively manage all stakeholders, build trusted relationships, shape customer demand, optimize user experience and customer experience and embed effective design thinking.
You’ll be effective in your management of stakeholders and be able to target them with the right service offerings and value propositions, ensuring that that value co-creation is the goal for all value streams. You’ll learn how to establish consumers and producers as multi-dependent, ensuring that value is always mutually agreed, and requirements are prioritised. Learn how to keep customers front-of-mind and adopt a service mindset and integrate Human Centred Design, Customer Experience (CX), User Experience (UX) design, and customer journey mapping to deliver services that delight.