ITIL 4 Specialist: Create, Deliver & Support
ITIL V3 gave us 26 processes which were arranged into five process areas: service strategy, service design, service transition, service operations, continual service improvement. The ITIL 4 practices expand on these, bringing in other elements such as culture, technology, information and data management, and more.
The ITIL 4 Practices are a holistic set of organisational resources designed for performing work or accomplishing an objective. The new ITIL 4 Service Value System (SVS) introduces 34 practices and the ITIL 4 framework reinforces a flexible and non-siloed approach.
The practices covered in Create Deliver and Support are change enablement, deployment management, incident management, knowledge management, monitoring and event management, problem management, release management, service design, service desk, service level management, service validation and testing, software development and management.
| Create, Deliver & Support - Introductory Video (1m 40s) |
Why should I study the ITIL 4 CDS online course?
This is the ideal starting point after ITIL 4 Foundation and is perfect for those who manage the operation of IT-enabled and digital products and services.
Taking the online CDS course will help you to design and improve value streams and adapt the ITIL practices that will benefit the entire IT function and wider business strategy. You’ll learn how services are developed and how users are supported.
You’ll be able to use ITIL practices to measure service performance effectively, improving efficiency across teams, value streams and workflows.
Learn how to plan and manage resources into effective value streams, integrating new and evolving technologies such as robotics, AI, machine learning and advanced analytics. CDS will also help you to work more holistically, working with the methodologies and frameworks that best suit your organisations’ requirements, including Agile, DevOps and shift left.