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ITIL 4 Strategist: Direct, Plan & Improve

ITIL 4 provides a holistic way of working, considering elements such as culture, technology, information and data management, and more. These are the practices that form a fundamental part of the updated framework.

The ITIL Practices are a set of organizational resources designed for performing work or accomplishing an objective. The ITIL Service Value System includes 34 practices all of which are subject to the four dimensions of service management. The ITIL 4 framework will reinforce a flexible and non-siloed approach.

The content produced for the Practices will serve as a toolbox to IT practitioners and are interrelated to the four core publications that comprise ITIL 4 Managing Professional stream.

The practices covered in Direct, Plan and Improve are continual improvement, measurement and reporting, organizational change management, portfolio management, risk management and strategy management.

 Direct, Plan & Improve - Introductory Video (1m 47s)

Why should I study the ITIL 4 DPI online course?

Taking the online DPI course will help you to ensure you’re working tactically to align your work to meet business objectives. You’ll break down silos by encouraging a holistic, systems-thinking approach to value co-creation and adapt tools and techniques across the operating model, with minimal disruption.

You’ll learn to use the ITIL guiding principles, strong business cases, robust planning and effective controls when developing change management programs aligned to organizational strategy.

DPI will help you to create regular reporting cycles and utilize Lean, Agile and DevOps ways of working and you’ll understand the importance of governance and compliance and help organizations remain resilient to digital disruption.

ITIL 4 Direct, Plan & Improve - Course & Exam