ITIL 4 Specialist: High Velocity IT
ITIL V3 gave us 26 processes which were arranged into five process areas: service strategy, service design, service transition, service operations, continual service improvement. The ITIL 4 practices expand on these, bringing in other elements such as culture, technology, information and data management, and more.
The ITIL 4 Practices are a holistic set of organisational resources designed for performing work or accomplishing an objective. The new ITIL 4 Service Value System (SVS) introduces 34 practices and the ITIL 4 framework reinforces a flexible and non-siloed approach.
The Practices covered in High Velocity IT are architecture management, availability management, business analysis, capacity management, deployment management, information security management, infrastructure and platform management, monitoring and event management, portfolio management, problem management, relationship management, risk management, service continuity management, service design, service desk, service validation and testing, software development and management.
|High Velocity IT - Introductory Video (1m 42s)|
Why should I study the ITIL 4 HVIT online course?
Taking the online HVIT course will help you to discover the ways in which digital organizations and digital operating models function in high velocity environments. The course will help you to understand the difference between IT transformation and digital transformation and know where to make digital investment. It’s the ‘digital perspective’ and a new way of looking at ITIL, including how ITIL’s operating model, principles and operational practices can be used for digital delivery and transformation.