VeriSM Training
Traditional ITSM methodologies add immense value – but they are simply not sufficient anymore to meet the demands, challenges and opportunities presented by digital transformation. Almost all organizations are already using other frameworks or best practices next to ITSM. A new approach has been created to bring all of these things together; helping organizations to make sense of it all and combining these practices to add value.
What is VeriSM?
VeriSM™ is a service management approach for the digital age that helps service providers to create a flexible operating model to meet desired business outcomes. VeriSM™ supports organizations to succeed in the world of digital services, using all organisational capabilities, from IT to Marketing and Finance to Customer Service, in order to deliver value.
Target Group
VeriSM™ Foundation is suitable both for professionals who are new to Service Management as well as those already working within a Service Management environment. This includes graduates and undergraduates, managers, service owners/managers, executives and IT professionals.
Professional Benefits
| Understand what are the main areas of an organisation and how to optimise the ecosystem |
| Ability to establish and improve effective organisational governance |
| Evaluate emerging technologies and their benefits and impacts to the business |
| Understand how the Digital Transformation can positively impact the Service Management of an organisation |
| Define and evaluate if an organisation has a service or a product culture |
| Be able to enhance your leadership skills for the Digital Era |
| Learn new methods to deal with business and customer challenges to achieve success |
| Improve the internal and external communication across teams and customers |
| Understand how to face and get the best from organisational changes |
Business Benefits
| Optimise the organisational business ecosystem, reducing costs and resources |
| Increase the readiness from Top Management to make decisions about the organisational direction |
| Be ready to adopt emerging technologies in order to create competitive advantage for business |
| Take advantage of the Digital Transformation Era to innovate the organisation's services for digital customers |
| Increase the customer satisfaction and loyalty based on a service culture |
| Better select internal and/or external professionals to become Digital Leaders within the organisation and save business time with recruitment and retaining the work force |
| Increase the capacity of the work force to achieve the business and customers goals overcoming the main challenges that can be faced |
| Improve the organisation internal and/or external communication to avoid misunderstandings |
| Perform business change without creating service disruption |
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