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ISO20000 Foundation Course & Exam

ISO20000 Foundation Course & Exam

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This course provides a comprehensive introduction to ISO/IEC20000, the international standard for service management. Foundation certificate holders can understand the structure of the standard and key terms used within it. They will understand what an organisation needs to do in order to be accredited to the standard. Please note, this course is aligned to the 2011 version; certification audits against this are available until 29 March 2022

Who's it for?

This course is ideal for anyone who needs to have knowledge of how their organisation can achieve the ISO/IEC 20000 standard, or for anyone wanting to develop a career as an internal or external IT Service Management consultant.

Course Pre-requisites

This course does not require any existing knowledge of ISO/IEC20000.  There are no mandatory pre-requisites for the exam.

At A Glance

  • Get qualified at your own pace
  • 30 or 60 days online access
  • Fully accredited
  • Study guides and more
  • Tutor support
  • 24/7 Helpdesk

Further Information

Course Content
Taking The Exam