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The ITIL® 4 Specialist: Create, Deliver & Support (CDS) module builds on the concepts introduced in the ITIL 4 Foundation. It is ideal for IT practitioners and leaders who want to make improvements to their organisation's service management methods, and to the operation of IT-enabled digital products and services.
CDS focuses on a practical and holistic approach to the creation and management of effective services, including the creation and improvement of value streams for new and existing services.
It is a key component of ITIL 4 Managing Professional.
Who's it for?
The online course is suitable for Service Desks Managers, Development Managers, Developers, Infrastructure Operations Engineers, Change and Release Managers, Incident Managers, Problem Managers, Service Transition Managers, Application Operations Engineers, Availability Managers, IT Coordinators, Network Systems Administrators, IT Support Managers, Technical Support Engineers, Information Security, Data Centre Support Specialists.
Course Pre-requisites
Candidates must hold the ITIL 4 Foundation and be able to demonstrate that they have undertaken accredited training before taking the CDS exam.
Recommended Reading
| ITIL 4 Managing Professional: Create, Deliver & Support |
Further Information
| Course Content |
| Taking An Exam |
At A Glance
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The ITIL course on this page is offered by IT Training Zone Ltd. an ATO of AXELOS Limited.