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ITIL® 4 Specialist: Drive Stakeholder Value Course & Exam

ITIL® 4 Specialist: Drive Stakeholder Value Course & Exam

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The ITIL® 4 Specialist: Drive Stakeholder Value (DVS) module builds on the concepts introduced in the ITIL 4 Foundation.  It covers all the engagements and interactions between a service provider and their customers, users, suppliers and partners, focusing on the conversion of demand into value via IT-enabled services.

It will provide you with the tools to increase stakeholder satisfaction by co-creating value which is integral to business success in the modern service economy.

It is a key component of ITIL 4 Managing Professional.

Who's it for?

The online course is suitable for Business Relationship Managers, Enterprise Architects, Project Managers, Supplier Relationship Managers, UX/CX Designers, Service Level Managers, Customer Success Managers, Scrum Masters, IT Solutions Managers, Contract Managers, Vendor Managers, Demand Managers.

Course Pre-requisites

Candidates must hold the ITIL 4 Foundation and be able to demonstrate that they have undertaken accredited training before taking the DSV exam. 

Recommended Reading

ITIL 4 Managing Professional: Drive Stakeholder Value

Further Information

Course Content
Taking An Exam

At A Glance

  • Get qualified at your own pace
  • 90 or 150 days online access
  • Online exam included
  • Fully accredited
  • ITIL® 4 study guides, quizzes and more
  • Tutor support
  • 24/7 Helpdesk

 

The ITIL course on this page is offered by IT Training Zone Ltd. an ATO of AXELOS Limited.