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The ITIL® 4 Specialist: Drive Stakeholder Value (DVS) module builds on the concepts introduced in the ITIL 4 Foundation. It covers all the engagements and interactions between a service provider and their customers, users, suppliers and partners, focusing on the conversion of demand into value via IT-enabled services.
It will provide you with the tools to increase stakeholder satisfaction by co-creating value which is integral to business success in the modern service economy.
It is a key component of ITIL 4 Managing Professional.
Who's it for?
The online course is suitable for Business Relationship Managers, Enterprise Architects, Project Managers, Supplier Relationship Managers, UX/CX Designers, Service Level Managers, Customer Success Managers, Scrum Masters, IT Solutions Managers, Contract Managers, Vendor Managers, Demand Managers.
Course Pre-requisites
Candidates must hold the ITIL 4 Foundation and be able to demonstrate that they have undertaken accredited training before taking the DSV exam.
Recommended Reading
| ITIL 4 Managing Professional: Drive Stakeholder Value |
Further Information
| Course Content |
| Taking An Exam |
At A Glance
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The ITIL course on this page is offered by IT Training Zone Ltd. an ATO of AXELOS Limited.