ITIL® V3 Intermediate Certificate In Continual Service Improvement Course & Exam

ITIL® V3 Intermediate Certificate In Continual Service Improvement Course & Exam

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 Take a look at the full course content - COURSE CONTENT

ITIL® V3 Intermediate Certificate In Operational Support & Analysis (CSI) module is one of the certifications in the ITIL® Service Capability work stream.  It covers principles and processes that allow service providers to identify, prioritise and implement improvements to their services.

The exam is mandatory when taking this course and has been included in the price shown.

Who's it for?

This course is recommended for anyone working in Design / Development, including Development and Engineering, Process and Procedure Engineers and Application Developers and Managers.

Course Pre-requisites

Delegates must hold the ITIL Foundation Certificate in IT Service Management (ITIL V3 or later, or ITIL V2 + the V2-V3 Foundation Bridge
21 hours of study via an accredited training solution - confirmed by your course completion certificate
2 years IT experience is desirable
A minimum 21 hours of self-study using the CSI core volume is recommended

Recommended Reading

 ITIL V3 Continual Service Improvement

At A Glance

  • Get qualified at your own pace
  • 90 or 150 days online access
  • Fully accredited
  • ITIL® V3 study guides and more
  • Tutor support
  • 24/7 Helpdesk

Further Information

Award - 3 ITIL Credits
Course Content
Sample Study Guide
Taking The Exam

The ITIL course on this page is offered by IT Training Zone Ltd. an ATO of AXELOS Limited.