|Take a look at the full course content - COURSE CONTENT|
ITIL® V3 Intermediate Certificate In Operational Support & Analysis (CSI) module is one of the certifications in the ITIL® Service Capability work stream. It covers principles and processes that allow service providers to identify, prioritise and implement improvements to their services.
The exam is mandatory when taking this course and has been included in the price shown.
Who's it for?
This course is recommended for anyone working in Design / Development, including Development and Engineering, Process and Procedure Engineers and Application Developers and Managers.
|Delegates must hold the ITIL Foundation Certificate in IT Service Management (ITIL V3 or later, or ITIL V2 + the V2-V3 Foundation Bridge|
|21 hours of study via an accredited training solution - confirmed by your course completion certificate|
|2 years IT experience is desirable|
|A minimum 21 hours of self-study using the CSI core volume is recommended|
|ITIL V3 Continual Service Improvement|
At A Glance
|Award - 3 ITIL Credits|
|Sample Study Guide|
|Taking The Exam|
The ITIL course on this page is offered by IT Training Zone Ltd. an ATO of AXELOS Limited.