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ITIL® V3 Intermediate Certificate In Operational Support & Analysis Course & Exam

ITIL® V3 Intermediate Certificate In Operational Support & Analysis Course & Exam

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ITIL® V3 Intermediate Certificate In Operational Support & Analysis (OSA) module is one of the certifications in the ITIL® Service Capability work stream.  The course concentrates on the application of OSA practices in order to enable event, incident, request, problem, access, technical, IT operations and application management.

The exam is mandatory when taking this course and has been included in the price shown.

Who's it for?

This course is recommended for anyone working in Operations / Live Service, including Service Desk Management and team leaders, Desktop Support, Data centre Management and Server Support and Administration.

Course Pre-requisites

Delegates must hold the ITIL Foundation Certificate in IT Service Management (ITIL V3 or later, or ITIL V2 + the V2-V3 Foundation Bridge
21 hours of study via an accredited training solution - confirmed by your course completion certificate
2 years IT experience is desirable
A minimum 21 hours of self-study using the OSA core volume is recommended

Recommended Reading

ITIL Service Operation

Further Information

Award - 4 ITIL Credits
Course Content
Sample Study Guide
Taking The Exam

At A Glance

  • Get qualified at your own pace
  • 90 days online access
  • Fully accredited
  • ITIL® V3 study guides and more
  • Tutor support
  • 24/7 Helpdesk


The ITIL course on this page is offered by IT Training Zone Ltd. an ATO of AXELOS Limited.