|Take a look at the full course content - COURSE CONTENT|
The ITIL® V3 Lifecycle Certificate in Service Operation Course is intermediate level and covers principles and processes that allow service providers to maintain stable live services and support their customers and end users.
The exam is mandatory when taking this course and has been included in the price shown.
Who's it for?
This course is recommended for anyone working in operations / Live Service, including Service Desk Managers or team leaders or those working in Desktop, Applications and Hardware Support or Data Centre Management.
|Delegates must hold the ITIL Foundation Certificate in IT Service Management (ITIL V3 or later, or ITIL V2 + the V2-V3 Foundation Bridge|
|21 hours of study via an accredited training solution - confirmed by your course completion certificate|
|2 years IT experience is desirable|
|A minimum 21 hours of self-study using the Service Operation core volume is recommended|
|Award - 3 ITIL Credits|
|Sample Study Guide|
|Taking The Exam|
At A Glance
The ITIL course on this page is offered by IT Training Zone Ltd. an ATO of AXELOS Limited.