Get a quick introduction to ITIL® 4 and service management essentials with the ITIL Lite short course. Including all the key concepts you need, this course is suitable for technical, business and executive personnel.
This is an entry level course and offers a general understanding of key elements, concepts and terminology of ITIL 4.
Lessons In The Course
| Lesson 1 - Introduction to ITIL |
| Lesson 2 - Service Management Key Concepts |
| Lesson 3 - Guiding Principles and ITIL Concepts |
| Lesson 4 - ITIL Practices |
| Lesson 5 - Next Steps |
Course Pre-requisites
This course does not require any existing knowledge of the ITIL framework. There is no exam associated with this course.
At A Glance
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The ITIL course on this page is offered by IT Training Zone Ltd. an ATO of AXELOS Limited.